Frequently Asked Questions

Unfortunatley you can not buy directly from Dekoratief. Do you really like our collections? 
Send us an email and mention the place where you live. We will send you the nearest selling points of our products in your neigbourhood.

On the pages COLLECTIONS and PRODUCTS you can order immediateley. Click on the product you like, adjust the quantities if you want more and add to your shopping cart. Are you done shopping? Go to your basket, mark your requested delivery date and submit your order. We will send you an order confirmation within 24 hours.  

After receiving the order confirmation you have 48 hours to make changes to your order. After that delay, your order is validated and not changeable anymore.

Send us an email to info@dekoratief.be or call us at +32 56 61 54 68
We are glad to help you. 

BELGIUM / NETHERLANDS
Minimum purchase amount 500 EUR
Delivered on order amount 750 EUR
Transport cost under 750 EUR is 40 EUR
Additional orders during the same season <500 EUR + transport cost 40 EUR

FRANCE / LUXEMBURG
Minimum purchase amount 750 EUR + flat rate 75 EUR
Delivered on order amount 1000 EUR
Additional orders during the same season <500 EUR + transport cost 75 EUR

EUROPE / WORLD
Minimum purchase amount 1000 EUR
Transport cost for the customer

You can cancel your order within 48 hours after receiving the order confirmation. If you want to cancel later, an indemnity fee of 30% is to be paid. 

BELGIUM / NETHERLANDS
Purchase amount 500-750 EUR - 40 EUR transport cost
Purchase amount <750 EUR - NO transport cost
A subsequent order during the same season <500 EUR + transport cost 40 EUR

FRANCE / LUXEMBURG
Purchase amount 750-1000 EUR + 75 EUR transport cost
Purchase amount 1000 EUR - NO transport cost
A subsequent order during the same season <500 EUR + transport cost 75 EUR

EUROPE / WORLD
Transport cost for the customer - to be calculated based on volume

At the checkout you can mark your requested delivery date. A few days before this day we will contact you to inform you on the expected delivery. 

Did you move or did your VAT change? Please contact us and we will adjust your details. You can also easily change the delivery address at the checkout. 

Please contact us if an item is missing from your order. Send us an email to info@dekoratief.be or call to +32 56 61 54 68.

If you received an item you did not order, please contact us.
If you received damaged or broken items, please contact us.
It is required to take pictures of the wrong or damaged items you received and send them to info@dekoratief.be. Based on these pictures we can help you better and arrange a correct compensation or credit note. 

BELGIUM / NETHERLANDS
Pro forma payment just before delivery

FRANCE
Pro forma payment just before delivery
Check upon delivery + 30 EUR

EUROPE / WORLD
Pro forma payment just before delivery

Contact us via email info@dekoratief.be or call +32 56 61 54 68.

If you are not satisfied with a certain service or product, please send an email to info@dekoratief.be.